Unless specified as WYSIWYG, the photographs are a representative sample and the product you receive may be slightly different in shape and coloration. Many factors can influence the appearance of corals such as stressful events like shipping, lighting changes, intensity, spectrum, water chemistry, and overall nutrition. Typically speaking if corals lose color during transit they will recover them in a relatively short period in optimal conditions.
Reef Chasers does not accept any livestock returns.As such, we are unable to offer any refunds under any circumstances.ALL LIVESTOCK SALES ARE FINAL.Issues with your order will be handled viaSTORE CREDIT ONLY.We have a 48 Hour Livestock Guarantee which covers you with store credit for the value of the livestock lost in the unfortunate event of a DOA. In some cases we may be able to ship a replacement and will do so if possible. Otherwise, the credit will be for the value of the livestock lost and NOT the shipping charges if any were included. Please note ship smaller orders as a courtesy, but shipping livestock is very expensive and as such we encourage our customers to take advantage of our FREE SHIP on orders of $249 or more. If you take advantage of our FREE SHIP you never have to worry about the shipping costs!
These are live animals and as such returns are simply not possible. As described in our photography policies and available on each product listing, our photos are taken under 20K ACTINIC (Blue) Reef Lighting using a Nikon Z7II Mirrorless Camera. Various yellow filters are employed in order to capture the most accurate and true color representation of these animals under actinic reef lighting. Your aquarium's lighting may vary, and as such complaints about 'coloration' are not a valid reason to demand a credit or refund.
Reef Chasers goes to great lengths to ensure all livestock photography is as accurate and true-to-life to the specimens we are selling as can be. It's in our best interest to have happy, repeat customers and we strive to make every experience a great one. 'I don't like the color of this animal under my natural lighting' isNOTa valid reason to request a credit or a refund. These are live animals and we encourage all customers to do their research fully before completing there purchase.
Even though we only charge $29.99 - $49.99 for Shipping (or in some cases free) many times livestock packages cost $60-$80 dollars to ship (or more) as they must be shipped in an insulated cooler box and sent only via priority over-night mail. There is a risk associated with shipping live animals and that risk is shared between both Reef Chaser's and the purchaser. We share the risk by guaranteeing you credit for any DOA's you receive, and you share the risk of livestock shipping costs in the event of a partial DOA. You will never receive a credit for your shipping costsunless there is a complete loss of order or 100% DOA within our Livestock Guarantee Window.
These policies are industry standard and must be in place in order to continue to provide our customer's with the amazing livestock we have become known for. Any questions or concerns may emailed to firstname.lastname@example.org
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Free over-night delivery on all livestock orders $249.00 or more. $29.99 over-night on orders over $100!
Additional shipping charges may still apply for non-live items, Phytoplankton, and Copepods.
Forty Eight Hour Guarantee
Our livestock is guaranteed for a minimum Forty Eight hours and up to Seven Days when purchasing from the Salty Lagoon!
We will work closely with you to make sure you are taken care of.
Grown with Care
For Reef Enthusiasts by Reef Enthusiasts! Our aquacultured specimens are grown, propagated, and handled with care making for an easier transition into your home aquarium.
We're a small business and that means every customer matters a LOT to us! Our service and support is unmatched. and you can expect to be handled with care just like our livestock.