Shipping Policy
Orders $250.00 and over ship FREE!
Reef Chasers offers Same Day Shipping on all orders placed before 12:00 PM Eastern Time MON-THUR (based on the customers requested receipt day).
If your order contains other items, you may be still be charged additional shipping fees. Be advised livestock orders will always ship separately from hardware and other items such as food.
All of our livestock is shipped double bagged in heavy-duty 4 mil bags, or in some cases sealed, hard-plastic specimen containers also bagged to prevent leakage. We use premium insulated coolers along with heat/cold packs and make the necessary adjustments based on weather conditions at the destination. All livestock are packaged to survive up to 2 days of transit time (in event of shipping delays). If a package is delayed more than 2 days, it is unlikely that livestock will survive.
All livestock orders are shipped UPS Next Day Air® for next day delivery, no exceptions! We do not ship out on Fridays, Saturdays or Sundays. Carriers are notoriously bad at making deliveries on Saturday, and in the event of any delays there is no Sunday delivery option. For this reason we no longer offer a Saturday Delivery option. We do not ship during holidays due to shipping couriers being notoriously unreliable during these times and over-night delivery cannot be guaranteed. All livestock are packaged in 4mil bags with a strong, water-tight seal and given enough water and (in the case of fish) air to handle up to three days of Transit time in the event of delays. Ice packs and Heat packs as well as insulated coolers are used based on weather conditions at the destination.
In the event of a severe weather forecast, shipments may be delayed by up to 14 days. We reserve the right to modify your receipt date based on weather in your area or we may request that you pick your livestock up from a local shipping center in the case of pro-longed extreme weather. You will only receive a refund/cancellation if we are unable to get the package out to you within 14 days of your requested delivery date.
We appreciate your understanding in advance, please email support@reefchasers.com with any questions or concerns.
All of our livestock is shipped double bagged in heavy-duty 4 mil bags, or in some cases sealed, hard-plastic specimen containers also bagged to prevent leakage. We use premium insulated coolers along with heat/cold packs and make the necessary adjustments based on weather conditions at the destination. All livestock are packaged to survive up to 2 days of transit time (in event of shipping delays). If a package is delayed more than 2 days, it is unlikely that livestock will survive.
All livestock orders are shipped UPS Next Day Air® for next day delivery, no exceptions! We do not ship out on Fridays, Saturdays or Sundays. Carriers are notoriously bad at making deliveries on Saturday, and in the event of any delays there is no Sunday delivery option. For this reason we no longer offer a Saturday Delivery option. We do not ship during holidays due to shipping couriers being notoriously unreliable during these times and over-night delivery cannot be guaranteed. All livestock are packaged in 4mil bags with a strong, water-tight seal and given enough water and (in the case of fish) air to handle up to three days of Transit time in the event of delays. Ice packs and Heat packs as well as insulated coolers are used based on weather conditions at the destination.
In the event of a severe weather forecast, shipments may be delayed by up to 14 days. We reserve the right to modify your receipt date based on weather in your area or we may request that you pick your livestock up from a local shipping center in the case of pro-longed extreme weather. You will only receive a refund/cancellation if we are unable to get the package out to you within 14 days of your requested delivery date.
We appreciate your understanding in advance, please email support@reefchasers.com with any questions or concerns.