All orders have a $9.99 boxing charge regardless of free shipping. Insulated shipping coolers and packaging are expensive but necessary to insure the safe arrival of your livestock.
Orders $75.00 and over ship @ $29.99
Orders under $75.00 ship @ $39.99
When you complete a purchase with Reef Chasers, custodial responsibility for the livestock passes to you upon delivery of the shipment to the shipping courier as from that point it is out of our hands. All of our livestock is shipped in heavy-duty 4 mil bags, or in some cases sealed, hard-plastic specimen containers. We use premium insulated coolers along with heat/cold packs and make the necessary adjustments based on weather conditions at the destination. All livestock are packaged to survive up to 2 days of transit time (in event of shipping delays). If a package is delayed more than 2 days, it is unlikely that livestock will survive.
All livestock orders are shipped UPS Next Day Air® for next day delivery, no exceptions! We do not ship out on Saturdays or Sundays. Saturday delivery is available for an additional fee based on the destination. We do not ship during holidays due to shipping couriers being notoriously unreliable during these times and over-night delivery cannot be guaranteed. All livestock are packaged in 4mil bags with a strong, water-tight seal and given enough water and (in the case of fish) air to handle up to three days of Transit time in the event of delays. Ice packs and Heat packs as well as insulated coolers are used based on weather conditions at the destination.
In the event of a severe weather forecast, shipments may be delayed by up to 10 days. You will only receive a refund/cancellation if we are unable to get the package out to you within 10 days of the date of your order.
We appreciate your understanding in advance, please email email@example.com with any questions or concerns.